Customer Service

Thank you for your interest in our translation products! We are committed to providing the very best products and service to customers. If you have any question about our products or service please feel free to contact us at 800-771-9383 or if you are local or calling from another country contact us at  813-949-9383.

	Purchase Orders	Return / Exchange Policy
	Payment Options	Download Orders and Problems
	Contact Info	Website prices and Information
	Shipping

Purchase Orders

We accept purchase orders from hospitals, educational institutions and government agencies. We also accept many larger company purchase orders, please call us to find out more about the requirements. Note: Purchase orders cannot be used for any downloadable product. All purchase orders are Net 30.

Your credit card is never billed until we ship your order.
Note: We cannot ship product until checks have cleared the bank.

PHONE ORDERS  (813) 949-9383     ( 9am - 8pm EST Monday - Friday ) 
We will be more than happy to take your order over the phone or answer any questions before you place your order. Call us at (813) 949 - 9383 9am - 8pm EST Monday - Friday.

FAX ORDERS     ( 813) 948-1588 24 hour FAX line   
Print and Fax us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.  The FAX arrives in a very secure office with restricted access. Your card information is safe. Our 24 hour FAX line is:1-813-948-1588.

MAIL ORDERS 
We accept, money orders, *checks and major credit cards.
Print and Mail us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.

*NOTE: WE CANNOT SHIP UNTIL THE CHECK HAS CLEARED 
Make checks Payable to: 
Mail Payments to:

Imagiforce Inc.
Translation Department
P. O. 340509
Tampa, FL 33694-0509

Shipping is added to your order after you fill in your address, shipments are based on shipping to the continental USA.

Puerto Rico, Alaska and Hawaii can be shipped through USPS (Priority Mail) on some items since their rates are more affordable. Higher ticket items will require shipping through a carrier that does offer more reliable tracking information. 

Please remember that we cannot ship to a P.O. Box, we need a physical address. 

International Shipments
 We ship world wide but some restrictions apply. We will be happy to give you a quote for shipping, just send us your shipping address and the product you wish to order and we will send you back a quote quickly.

Please contact us directly by email for more information - sales@imagiforce.com.

Customs
We mark all international packages with the contents and list the approximate replacement cost of the items on the customs documentation. All customs and import duties are applied when your shipment reaches the destination country, and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility. Please contact your local customs office for details on how charges are applied in your locale.

Return / Exchange Policy
Most of our products come with a 15-Day Money Back Guarantee, if you are not completely satisfied with your purchase, email sales@imagiforce.com or call our Customer Service Department at 1-813-949-7010 between 9 and 5 p.m. EST and request help with your return. 

We will refund the original purchase price of the item, excluding shipping, handling and a 10% re-stocking fee. *Some Restrictions Apply

*TERMS AND CONDITIONS: 

We have demos (online or CD) and we are happy to do test translations via email before you purchase. 

International orders may be exchanged only when defective.

All items marked "clearance" are not refundable, all sales on these items are final.

All items we sell come with our 30-day Guarantee Against Defects. If your product is defective in any way just send us an Email for a Return Authorization Number. Defective software will be replaced upon receipt of the defective product.   

(Systran Enterprise is not Returnable, prices for this software can start at $4000.00, you can request a demo.)

HOW TO MAKE A RETURN:

If you would like to make a return you must first call us at 1-813-949-7010 or email us at sales@imagiforce.com  to obtain an RMA Number. We will not accept any returns without an RMA number, shipments will be refused and returned to you.

If you are returning an item you must do the following in order to receive your refund:

• Return the merchandise to us within 15 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• All manuals and warranty registration cards must be unmarked.
• You must pay any return shipping expense.
• Display  the RMA number prominently on the outside of the box to avoid delays to your refund.
• Returned products must be received within 7 days from the issuance of the RMA Number

Note:  Packing the product properly for undamaged return is your responsibility.

Please remember to back up all of your data before installing any new software or peripherals; we cannot be responsible for any loss of data.

Download Order Problems

If you downloaded a product and need help with an order, choose one of the options below.

Download Problems for the following products:
Office Translator, Professional Business or Premium Translator
Call 1-800-771-9383 or 813-949-9383 or email sales@imagiforce.com

Phone: 813-949-9383
Phone: 813-949-7010
Fax: 813-948-1588