Customer Service

Thank you for your interest in our translation products! We are committed to providing the very best products and service to customers. If you have any question about our products or service please feel free to contact us.

	Purchase Orders	Return / Exchange Policy
	Payment Options	Extended Download Service
	Contact Info	Download Orders and Problems
	Shipping	Website prices and Information

Purchase Orders

We accept purchase orders from hospitals, educational institutions and government agencies. We also accept many larger company purchase orders, please call us to find out more about the requirements. Note: Purchase orders can be used for downloadable products or for shipped software. All purchase orders are Net 30.

If you have any questions contact us at 800-771-9383 or 813-949-9383.

Your credit card is never billed until we ship your order.

PHONE ORDERS  (813) 949-9383    ( 9am - 8pm EST Monday - Friday ) 
We will be more than happy to take your order over the phone or answer any questions before you place your order.

FAX ORDERS     ( 813) 948-1588 24 hour FAX line   
Print and Fax us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.  The FAX arrives in a very secure office with restricted access. Your card information is safe. Our 24 hour FAX line is:1-813-948-1588.

CHECK / MAIL ORDERS 
We accept, money orders and Checks. You canPrint and mail us the shopping cart page off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.

BANK WIRE TRANSFER - We do accept payments by wire transfer (from bank to bank), contact us for more information sales@imagiforce.com . (Note, banks do charge extra fees for wire transfers)

WESTERN UNION
We accept now accept Western Union. You can send money in minutes, the next day, either online or from one the 334,000 Western Union Agent locations worldwide. Please email us for payment instructions sales@imagiforce.com

Shipping is added to your order after you fill in your address, shipments are based on shipping to the continental USA.

Puerto Rico, Alaska and Hawaii can be shipped through USPS (Priority Mail) on some items since their rates are more affordable. Higher ticket items will require shipping through a carrier that does offer more reliable tracking information. 

Please remember that we cannot ship to a P.O. Box, we need a physical address. 

International Shipments
 We ship world wide but some restrictions apply. We will be happy to give you a quote for shipping, just send us your shipping address and the product you wish to order and we will send you back a quote quickly.

Please contact us directly by email for more information - sales@imagiforce.com.

Customs
We mark all international packages with the contents and list the approximate replacement cost of the items on the customs documentation. All customs and import duties are applied when your shipment reaches the destination country, and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility. Please contact your local customs office for details on how charges are applied in your locale.

Return / Exchange Policy
Most of our products come with a 15-Day Money Back Guarantee, if you are not completely satisfied with your purchase, email sales@imagiforce.com or call our Customer Service Department at 813-949-9383 between 9 and 5 p.m. EST and request help with your return. 

We will refund the original purchase price of the item. *Some Restrictions Apply

*TERMS AND CONDITIONS: 

We have demos (online or CD) and we are happy to do test translations via email before you purchase. 

International orders may be exchanged only when defective.

All items marked "clearance" are not refundable, all sales on these items are final.

All items we sell come with our 30-day Guarantee Against Defects. If your product is defective in any way just send us an Email for a Return Authorization Number. Defective software will be replaced upon receipt of the defective product.   

(Systran Enterprise is not Returnable, prices for this software can start at $4000.00, you can request a demo.)

HOW TO MAKE A RETURN:

If you would like to make a return you must first call us at 1-813-949-9383 or email us at sales@imagiforce.com  to obtain an RMA Number. We will not accept any returns without an RMA number, shipments will be refused and returned to you.

If you are returning an item you must do the following in order to receive your refund:

• Return the merchandise to us within 15 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• All manuals and warranty registration cards must be unmarked.
• You must pay any return shipping expense.
• Display  the RMA number prominently on the outside of the box to avoid delays to your refund.
• Returned products must be received within 7 days from the issuance of the RMA Number

Note:  Packing the product properly for undamaged return is your responsibility.

Please remember to back up all of your data before installing any new software or peripherals; we cannot be responsible for any loss of data.

Extended Download Service FAQ

Imagiforce offers an Extended Download Service (EDS) as an added convenience for our customers. If you purchase the Extended Download Service you can request a download link for up to two years from the date of purchase that allows you to re-download the software. This service can be helpful in the event that your software must be reinstalled due to problems with your computer.

Q: What if I don't purchase this Extended Download Service?
A: If you decide not to purchase our Extended Download Service (EDS), you will have 60 days to re-download your order. If after the 60 days you lose your download for whatever reasons, you will need to repurchase the product at the then current sales price.

Q: Can I purchase this service at a later time?
A: No. You must purchase the Extended Download Service at the time of purchasing the downloadable product. You cannot purchase this service by itself.

Q: If I purchased the Extended Download Service and lost my software, what do I need to do to be able to download it again?
A: Perform the following.

Send an email to our Sales Department sales@imagiforce.com .

Please provide one of the following: Order ID or Invoice number, The company name it was purchased under, or the customer's full name.

A customer service representative will look up your order and send you a link by email to redownload the software.

Q: Is one Extended Download Service good for multiple copies of software?
A: One Extended Download Service is good for only one copy. You cannot purchase one copy of a download and download it on multiple computers. If you changed computers or purchased a new computer and deleted or uninstalled the program from your old computer, you would be eligible for a new download of a previously purchased program.

Q: Who is entitled to use this Extended Download Service?
A: Only the End User who purchased the program is entitled to the use of this service. Should you provide the password and login details to any other user who attempts to make multiple copies through use of the Extended Download Service you shall be considered in violation of the End User License Agreement and subject to liability for its breach and for violation of the terms and conditions of the Extended Download Service.

Q: Is the Extended Download Service refundable?
A: This product is only refundable within up to 15 days of purchase, and will only be refunded if the original product was refunded.

Download Order Problems

If you downloaded a product and need help with an order you can contact us.

Call 1-800-771-9383 or 813-949-9383 or email sales@imagiforce.com

Contact Information  
Imagiforce Corporation
Translation Department
218 E. Bearss Ave., #308

Phone: 813-949-9383
Fax: 813-948-1588