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Technical Support Solutions
How can we help?
We offer fast and reliable technical support to our customers. Many support issues are easily solved within minutes.
We service clients from around the world have have many convient ways to communicate for support, phone, email, Skype, and Remote Desktop Support.
We have two levels of support, basic and advanced. Our basic support can answer 90% of the issues that arise but in the case you need advanced support you can contact this level through our online ticket system (email), or phone and if required Remote Desktop Sharing can be used to quickly solve the problem.
Now matter what the issue, be assured we will be there to help you!
SYSTRAN Software Instruction Manuals
PDF User Guide / Instruction Manuals
(right click and "save target as" to save on your computer) |
 You can also access the help section inside the software by clicking on the help icon on the Systran Tool Bar. |
   
SYSTRAN Software FAQ Support Questions
| Installation and Download Issues |
The link in my email to download comes up "invalid download key".
First check to see if you received a second email with another link. Sometimes due to our download security the first email will be sent without a serial number, in these cases a second email is sent with the serial number and this email now contains the active link you sould use.
Downloads are available up to 240 hours after purchase, if it is past this time period the link has expired for security reasons. Please contact us by email or phone and we will be help. If you purchased extended download service a link will be sent to redownload.
During installation the install wizard hangs
There is possibly another window that has popped up behind the install window and is waiting for your to response. Simply try to move the install wizard over to make sure there are no other windows.
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| Software Issues |
PDF translates into a blank page.
This can occur for one of the following reasons:
1. Your original document only is a locked document.
2. The original document is only an image of text. You must use OCR software on the PDF before translation to change the images of text to actual text that the computer can see.
Asian Characters do not display correctly.
Problem:
- When translating with the Interactive Translator from English to Chinese, Japanese or Korean, I see black boxes in the translation output.
- I don't see Asian characters in Word documents or HTML pages.
Solution:
Asian fonts are not installed on your computer. Go to Control Panel > Regional and Language Options > Languages > Supplemental language Support and check the box labeled "Install files for East Asian languages". (if you do not have your install disk check Microsoft.com for more information)
Remark: Interactive Translator displays a warning message to encourage you to install support for these languages.
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Remote Desktop Sharing
New, Join Me enables fast, easy and secure remote access to a Mac® or PC from any web browser.
This easy to use tool allows us to instantly share our desktop to provide instant demos for customers or allow us to remote into a customer's computer to help with with basic technical issues.
Contact us to set up a session.
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Download and Installation:
Software Issues: 
Phone Support
Skype Handle - imagiforce
Advanced Support from Systran
Fast 
